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  • <h1>FAQs.</h1>

    FAQs.

    The most frequently asked questions about planks

THE RIGHT ANSWERS
TO YOUR QUESTIONS.

UNDERSTANDING IS SIMPLE

You may be asking yourself how to install our planks, how to treat them, and what to consider in everyday life?

We have summarised the most frequently asked questions for you in our FAQs. For technical terms, our clear glossary with simple explanations is at your disposal. Please feel free to contact us if you cannot find a suitable answer to your questions here.

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  • Are the planks glued or screwed?

    Our planks can be glued and screwed during installation.

  • Can DIPRO® planks be installed as a floating floor?

    No, solid planks in these lengths and widths must be fixed to the substrate.

  • Can the planks also be installed on underfloor heating?

    Our wooden planks are suitable for underfloor heating. Depending on the type of plank, this can affect the penetration of heat.

  • What types of wood are available and what is recommended?

    In our factory, we produce planks from the following types of wood:

    Douglas fir
    Oak
    Ash
    Pine
    Spruce

    Your individual wishes and requirements determine which type of wood is most suitable for you. Most of the time, it's just a matter of looks. We will be happy to advise you in a personal meeting about the properties of our wooden planks.

  • Which dimensions are possible?

    We have standard products, but we can also produce according to your wishes.
    In general, we are able to produce boards with a length of up to 18 meters and a width of 50 cm.

  • How long are the delivery times?

    The delivery time largely depends on the type of wood, dimensions, quantity and production capacity utilization. Usually, the delivery time is between 1 and 6 weeks.
    However, in extreme cases, the delivery time can be several months.

  • Are there any specific care instructions?

    We can provide you with the appropriate care products incl. instructions.

  • Which surface treatment is the best?

    If there was a “best” surface treatment, there would be only this one. Every customer has different requirements. Our surface treatments have different effects on the floorboard. We can discuss which is the most suitable for your requirements in a personal meeting.

  • Do the planks need to adjust to room temperature before installation?

    We advise placing the planks in the room for 26 to 36 hours before installation so that they can adapt to the temperature conditions.

  • Can sample planks be ordered from DIPRO®?

    Yes, we will be happy to send you a sample for you to view upfront.

  • What to consider before installing the planks?

    It is crucial that the construction site is dry. Work that brings moisture into the rooms must be completed.

    To optimally install the planks, a dry, level and solid subfloor is required. In the cold season, you should place the planks in the room for 26 to 36 hours before installation so that they can adapt to the temperature conditions.

  • What is the difference between an oil and a lacquer surface?

    Paint is a layer-forming, reflective, cold, artificial and difficult to repair surface. It is not possible to influence the colour change by UV light.

    Oil is diffusible, warm, can be partially touched up, easy to clean, anti-slip, anti-static and ideal for allergy sufferers. Post-yellowing can be reduced, for example, by using white colour pigments.

  • Is a specific substructure needed for the floor?

    Our planks can be installed on most subfloors such as sleepers, wood-based plates, screeds and concrete floors. The substrate must be stable and solid.
    Consultation with a skilled floorer is recommended.

  • For what reason must be a distance between the floorboard and the wall?

    Care should be taken to ensure that there is sufficient clearance for swelling between the floorboard and the wall. Therefore, the distance should not be less than about 10-15 mm.

  • Does it require molding to conceal between the floorboard and the distance to the wall??

    To hide the joint between the floor and the wall, we offer matching skirting boards.

  • Can the floor be installed without expansion joints in the substrate?

    Yes, our planks are fixed individually to the floor and not to each other. This means that no expansion joints are required.

  • Can the planks also be installed all year long?

    Our planks can be installed all year long. Before installation, you should put the planks in the room for 1 to 2 days in the winter months, so that they can adjust to the room temperature.

  • How long must the screed dry before the planks can be installed?

    The drying of screed depends on various influencing factors such as time, temperature and humidity. It is important to allow enough time for this process, as it can last between 4 to10 weeks. It is recommended to measure the screed before installing the planks.

  • Is it possible to install DIPRO® planks by yourself?

    In principle, you can also install our planks on your own. However, we recommend consult an expert with the necessary know-how and tools.

  • What can I do if there are joints between the planks?

    Wood is a natural raw material and works due to the room temperature and humidity even after the installation of the planks. As a result, uniform joint formation is a natural and quite normal characteristic of solid wood floors.

    The joint width depends on the width of the planks, the structural conditions (e.g., underfloor heating or window areas), the room climatic conditions and the type of wood.
    The use of a room humidifier can provide a balanced climate that limits or even prevents the formation of joints in the wooden floor.

    Based on our extensive experience in handling our own vacuum drying, our customers usually have no problems with joint formation.

  • Is it bad if I spill liquid on the floorboard?

    As a general rule, standing moisture on wooden floors should always be avoided and quickly mopped up or vacuumed up with a water extractor. This prevents water from entering the joints and causing the wood to swell.

  • Can deep scratches and surface damage on the wooden floor be repaired?

    If your floorboard has scratches or top surface damage, they can be sanded down and re-oiled, for example. Deep scratches can be filled with a fusible filler, wax filler or wood filler that matches the colour of the wood. Subsequently, the solid wood floor is refinished with the agent used for the initial treatment.

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